Privacy Policy, Device Leasing, & Legal Disclaimer
Welcome to ZenFocus, a service provided by Frontera Tec, LLC. We prioritize your privacy, security, and peace of mind. We understand the importance of safeguarding your personal information and providing clear legal information about our services.
This Privacy Policy and Legal Information page is designed to inform you about how we collect, use, and protect your data, as well as provide important legal details regarding our coaching services. Your trust is of the utmost importance to us, and we want you to feel confident and informed as you embark on your journey to improved mental well-being.
Please take a moment to review this page carefully. By using our services, you acknowledge that you have read, understood, and agreed to the terms outlined in this Privacy Policy and Legal Information. If you have any questions or concerns, our team is here to assist you. Your privacy and legal protection matter to us, and we are committed to upholding the highest standards in all our interactions with you.
Privacy Policy for Zen Focus Neurofeedback
(A Service of Frontera Tec, LLC)
Effective Date: 10/3/2023
1. Introduction
Welcome to ZenFocus, a service provided by Frontera Tec, LLC (“we,” “us,” or “our”). At ZenFocus, we value your privacy and are committed to protecting your personal information. This Privacy Policy is intended to help you understand how we collect, use, disclose, and safeguard your data when you use our services.
By accessing or using ZenFocus, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree with the terms outlined in this policy, please do not use our services.
2. Information We Collect
We collect various types of information when you use ZenFocus, including:
Personal Information: This may include your name, email address, phone number, and other contact details provided during your interactions with us.
Health and Wellness Data: We may collect information related to your mental and emotional well-being, including any information you voluntarily share during consultations or assessments.
Usage Information: We may collect information about how you use our website, app, and services, such as your browsing history, device information, and IP address.
Payment Information: If you make payments for our services, we may collect payment-related information, such as your billing address and credit card details.
3. How We Use Your Information
We use the information we collect for various purposes, including:
Providing Services: We use your information to deliver our coaching and neurofeedback services, including scheduling appointments and tailoring our programs to your needs.
Improving Services: We analyze data to enhance our services, develop new features, and customize your experience.
Communication: We may send you emails, messages, or notifications related to your appointments, account, or important updates.
Legal and Regulatory Compliance: We may use your information to comply with legal obligations and respond to requests from authorities.
4. Data Security
We take data security seriously and implement reasonable measures to protect your information. However, please be aware that no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.
5. Disclosure of Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may disclose your information in the following circumstances:
With Your Consent: We may share your information with third parties if you provide your consent.
Service Providers: We may share information with third-party service providers who assist us in delivering our services.
Legal Requirements: We may disclose your information when required by law, such as in response to a court order or other legal process.
6. Your Choices
You have certain rights regarding your personal information, including the right to access, correct, or delete your data. You may also opt out of receiving marketing communications from us.
7. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically.
8. Contact Us
If you have questions, concerns, or requests regarding your privacy or this Privacy Policy, please contact us at:
Frontera Tec, LLC
2201 Menial Blvd NE
Suite A
Albuquerque, NM 87107
+1(910)502-0540
Info@FronteraTec.com
Neurofeedback Device Lease and Deposit Policy
At ZenFocus, we are committed to providing you with the best neurofeedback experience as part of our Neurofeedback programs. To ensure the availability and proper use of neurofeedback equipment, we have implemented a Neurofeedback Device Lease and Deposit Policy. Please review the following details:
Neurofeedback Device Lease:
- As a part of our Neurofeedback programs, we provide you with access to neurofeedback equipment, which includes EEG feedback device, single electrode, electrode paste, and storage case.
- The neurofeedback equipment is an essential component of our programs, designed to help you achieve optimal results in improving your mental well-being and overall performance.
- The lease of neurofeedback equipment is included in the cost of our programs, and there are no additional charges for equipment rental during your program.
Deposit Requirement:
- To ensure the responsible use and timely return of the neurofeedback equipment, we require a refundable deposit of $150 at the beginning of your program.
- The deposit serves as security and will be returned to you in full upon the conclusion of your program and the return of the neurofeedback equipment in good condition.
- The deposit requirement is a standard practice to safeguard our valuable equipment and encourage proper care during your program.
Refund of Deposit:
- At the successful completion of your Neurofeedback program, your $150 deposit will be promptly refunded to you.
- The refund process typically takes 5-7 business days from the date of equipment return.
- Deposits will be refunded using the same payment method used for your program fees unless otherwise requested by the customer.
- If the customer wants to keep the device, we will apply the $150 dollars towards the $275 cost of the device. This device can be used with the Muse App and Mind Monitor App without enrollment in Zen Focus Neurofeedback.
Conditions for Deposit Refund:
- To receive a full deposit refund, the neurofeedback equipment must be returned in the same condition as when provided to you.
- Any damage to the equipment or missing components may result in a partial or complete forfeiture of the deposit.
- Our team will inspect the equipment upon its return, and any discrepancies will be communicated to you.
We understand that accidents can happen, and minor wear and tear are expected during normal use. However, any significant damage beyond ordinary wear and tear may affect the deposit refund.
By participating in our Neurofeedback programs and accepting the neurofeedback equipment, you agree to comply with the terms of this Neurofeedback Device Lease and Deposit Policy. We appreciate your cooperation in ensuring the responsible use and return of the neurofeedback equipment, allowing us to continue providing quality services to all our valued clients.
Legal Disclaimer for Zen Focus Neurofeedback
We want to ensure that you have all the necessary information about our services, their nature, and their limitations. Please take a moment to read through the following details, presented in a friendly and accessible manner.
1. Not a Medical Treatment
ZenFocus is here to support your mental well-being, but we are not a substitute for medical or psychiatric treatment. We don’t provide medical diagnoses or treatments.
2. Program Director
John Capps holds a PhD in psychology and is a valuable part of our team. However, it’s important to note that he is not a medical doctor nor a licensed clinical psychologist. He acts only as a coach with expertise in neuroscience, psychology, cognitive science and neuromodulation techniques.
3. Coaching for Well-Being
ZenFocus offers coaching services aimed at optimizing your mental well-being, enhancing peak performance, managing stress, and fostering relaxation through neurofeedback and mindfulness practices. We are here to provide guidance, support, and education, but we do not offer medical treatment or psychiatric diagnoses.
4. No Medical or Psychiatric Diagnoses
Please remember that we do not diagnose, treat, or cure medical or psychiatric conditions. If you are dealing with such conditions, it is advisable to consult a qualified medical professional for appropriate diagnosis and treatment.
5. Consent for Neurofeedback
Before beginning your neurofeedback sessions, we will ask for your informed consent. This is to ensure you fully understand what neurofeedback entails, its intended purpose, and the potential benefits and risks involved.
6. Your Privacy Matters
Rest assured that your privacy and confidentiality are of utmost importance to us. All personal and health-related information you share with us is handled with the utmost care and in compliance with relevant privacy laws. For more details, please review our Privacy Policy.
7. No Guaranteed Results
While many individuals find our services beneficial, we cannot guarantee specific results. The effectiveness of neurofeedback and coaching can vary from person to person.
8. Legal Jurisdiction
Should any legal matters arise concerning the use of ZenFocus services, they will be governed by the laws of the jurisdiction in which Frontera Tec, LLC operates.
Your understanding and agreement with these terms are important to us. By using ZenFocus services, you acknowledge that you have read and understood these legal details and agree to comply with them. If you have any questions or concerns about our legal information, please feel free to contact us.
9. Personalized Coaching Approach
At ZenFocus, we believe in a personalized approach to coaching. We work closely with you to understand your unique goals and challenges, tailoring our guidance to meet your specific needs. Our aim is to empower you with knowledge and strategies for enhancing your mental well-being and achieving your desired outcomes.
10. Transparency and Communication
Clear and open communication is fundamental to our coaching process. We encourage you to ask questions, seek clarification, and share your concerns at any point during your journey with us. Your feedback helps us refine our coaching techniques and ensures your experience is as beneficial as possible.
11. Commitment to Your Success
While we cannot guarantee specific outcomes, we are committed to your success. Our team is dedicated to providing you with the support and resources needed to make meaningful progress on your path to improved mental well-being.
12. Ongoing Support
Our commitment doesn’t end with the completion of your coaching program. We offer ongoing support to help you maintain the positive changes you’ve achieved. Whether you need periodic check-ins, follow-up sessions, or guidance on maintaining your well-being, we’re here for you.
13. Regular Assessments
Throughout your coaching journey, we conduct regular assessments to track your progress and make any necessary adjustments to your coaching plan. These assessments are an essential part of ensuring you receive the most effective support.
14. Recognizing Your Efforts
We acknowledge and celebrate your efforts and achievements during your coaching experience. Personal growth and well-being are journeys, and every step forward is worth recognizing and applauding.
15. Your Role in the Process
Your active participation is crucial to the success of your coaching experience. To reap the full benefits of our services, we encourage you to engage fully in the recommended practices and exercises provided by our team.
16. Shared Responsibility
Achieving your desired outcomes is a shared responsibility between you and our coaching team. While we provide guidance, tools, and expertise, your commitment and dedication to the process are equally important.
17. Continuing Your Journey
Should you wish to continue your journey with us, we can recommend maintenance programs to help you maintain and further enhance your mental well-being. We are here to support you throughout your lifelong pursuit of mental wellness.
We hope this expanded legal information provides you with a clearer understanding of our services, our approach, and our commitment to supporting your well-being. If you have any further questions or require additional clarification, please don’t hesitate to reach out to us.
Frontera Tec, LLC
ATTN: ZEN FOCUS SERVICE
2201 Menial Blvd NE
Suite A
Albuquerque, NM 87107
+1(910)502-0540
Info@FronteraTec.com